Privacy Policy

Personal information is used for legitimate business, service, security and compliance purposes. The purpose will depend on the type of information and the circumstances in which it was collected. Spinbond Casino aims to collect and use information that is reasonably relevant to the services being provided and the responsibilities connected with operating an online gambling website.

• To open, administer and secure your account.
• To process deposits, withdrawals, wagers and other account transactions.
• To verify identity, age, location and account details.
• To carry out anti-fraud, anti-money-laundering, security and responsible gambling checks.
• To provide customer support, investigate complaints and resolve account or transaction issues.
• To send service messages, account notices, security alerts and other important communications.
• To send marketing communications where permitted and where you have provided the required permission or have not otherwise opted out.
• To monitor website performance, diagnose technical problems and improve products, content and services.
• To meet legal, regulatory, tax, accounting, court or law-enforcement requirements.
• To protect the rights, property, safety and security of players, the website and relevant service providers.

Information may be shared with carefully selected service providers where they need it to perform services connected with the website. Examples may include payment processors, identity and verification providers, technology and hosting providers, fraud-prevention services, customer support tools, analytics providers and professional advisers. These parties should only receive information relevant to the service they provide and may be required to protect it and use it only for authorised purposes.

Information may also be disclosed where necessary to comply with a lawful request, investigate suspected fraud or unlawful conduct, enforce website terms, protect a person from harm, or support the operation and security of the gambling service. If the business or part of its operations changes ownership or structure, relevant information may be transferred as part of that change, subject to appropriate protections.

Some service providers may process information using systems located in Australia or overseas. Where information is handled by another organisation, reasonable steps should be taken to support appropriate confidentiality, security and lawful use. Information may be shared only when there is a valid business, legal, security or service reason for doing so.

Depending on your circumstances and the requirements that apply, you may have rights relating to the personal information held about you. These rights may be subject to identity checks, legal exceptions, technical limits and the need to protect other people or the integrity of gambling and financial controls.

• Access: request information about the personal information held about you and, where appropriate, ask for a copy.
• Correction: ask for inaccurate, incomplete or outdated information to be corrected.
• Deletion: request deletion of personal information where it is no longer needed or where deletion is otherwise available. Some information cannot be deleted immediately because it must be retained for legal, security, dispute or record-keeping purposes.
• Withdrawal of marketing consent: withdraw permission for promotional emails or other direct marketing communications. You can also use an unsubscribe option included in a marketing message where available. Withdrawing marketing consent does not affect essential account, security or service communications.
• Information about handling: ask general questions about how your information is collected, used or shared.

To exercise these rights or ask a privacy question, email support@spinbondcasino.wtf. Please explain your request clearly and include enough information to help locate the relevant account or records. For security, you may be asked to confirm your identity before information is disclosed or a request is completed. Do not send unnecessary payment passwords or other sensitive information in an email.

Requests are considered within a reasonable timeframe. The response may explain what action has been taken, why a request cannot be completed, or what further information is needed. Where information must be kept because of a legal or operational requirement, access or deletion may be limited. Closing an account does not automatically remove every record connected with that account.

This policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or privacy practices. The latest version published on the website will apply from its stated effective date. You should review this page periodically, particularly if you continue to use the website after an update.